1. Coverage
We deliver within Malaysia (Peninsular Malaysia, Sabah, Sarawak and Labuan). International delivery is not available.
2. Processing time
Orders are packed within 1–3 working days after payment is confirmed. Working days exclude weekends and public holidays in Selangor. Orders placed after 2 pm are processed the next working day.
3. Delivery time and fees
The delivery fee depends on the total weight of the items in your order and on where it is going. It is shown at checkout before you pay.
| Parcel weight | Peninsular Malaysia | Sabah, Sarawak, Labuan |
|---|---|---|
| Up to 1 kg | [RM A] |
[RM E] |
| Over 1 kg, up to 3 kg | [RM B] |
[RM F] |
| Over 3 kg, up to 5 kg | [RM C] |
[RM G] |
| Over 5 kg, up to 10 kg | [RM D] |
[RM H] |
| Over 10 kg | Quoted before you confirm the order | Quoted before you confirm the order |
| Self-pickup at 52A, Jalan Eco Forest 6/1C, Eco Forest Semenyih, 43500 Semenyih, Selangor | Free; ready within 1 working day, held for 7 days | Free |
Estimated delivery after dispatch: Peninsular Malaysia 2–5 working days; Sabah, Sarawak and Labuan 5–8 working days. Estimates are not guarantees; delays by couriers, weather or public holidays are outside our control.
4. Large items and installation
Terahertz beds, capsules and other bulky equipment are delivered by appointment through our logistics partner. Delivery, installation and any stairs or access charges are quoted separately before you confirm the order.
5. Tracking
When we post your parcel we add the courier and tracking number to your order in the App and send you a notification.
6. Address changes, failed deliveries and unclaimed parcels
- Address changes are possible only before dispatch; contact us immediately.
- If a delivery fails because the address is wrong or no one is available, the courier will attempt redelivery once; further attempts or return-to-sender charges may be passed on to you.
- Self-pickup orders not collected within 7 days are cancelled and refunded less any restocking charge stated at checkout.
7. Damaged or lost parcels
Check the parcel on receipt. Report damage or missing items within 7 days of delivery with photos. Parcels confirmed lost by the courier are replaced or refunded in full.
8. Contact
TERAHERTZ EXPERIENCE SPACE SDN. BHD. · Phone and WhatsApp 012-359 2688