TES – Terahertz Experience Space is operated by TERAHERTZ EXPERIENCE SPACE SDN. BHD. (Company No. 202401036617), 52A, Jalan Eco Forest 6/1C, Eco Forest Semenyih, 43500 Semenyih, Selangor, Malaysia ("TES", "we", "us"). These Terms govern your use of our website at www.tesinternational.my (the "Website"), the TES mobile application (the "App"), our outlets, and the products, services and membership programme we provide (together, the "Services"). By using the Services you agree to these Terms and to our Privacy Policy.
1. Definitions
- Member: a person who has registered an account in the App.
- Tier: the membership level assigned to a Member: Normal, VIP or Distributor.
- TES Credit: prepaid credit purchased by or granted to a Member and recorded in the Member's account for use with the Services.
- Points: redemption points earned under the loyalty programme.
- Referrer Credit: credit recorded for a Distributor under the Distributor Programme.
- Distributor Agreement: the separate written agreement between TES and a Distributor.
- Order: a purchase of products or services made through the App or at an outlet.
2. Eligibility and accounts
2.1 You must be at least 18 years old and resident in Malaysia to register as a Member. 2.2 You must provide accurate information and keep it updated. One account per person. Accounts are personal and may not be transferred. 2.3 We verify your mobile number by a one-time passcode sent over WhatsApp when you register. Normal access is by your mobile number and password. SMS passcode delivery is not offered. You are responsible for keeping your password confidential and for activity on your account, and must tell us immediately of any unauthorised use. 2.4 We may suspend or close accounts used in breach of these Terms, for fraud, or for abuse of the loyalty or Distributor programmes.
3. Products, services and pricing
3.1 Prices are shown in Malaysian Ringgit (RM) and, where applicable, include Sales and Service Tax. 3.2 Product images are illustrative. Availability depends on stock; we may cancel an Order for an item that becomes unavailable and will refund any amount paid for it. 3.3 We may correct pricing or description errors. If an error affects an Order you have placed, we will contact you to confirm or cancel it.
4. Orders and payment
4.1 An Order is an offer to buy. It is accepted when we confirm payment. Unpaid Orders expire after the payment window shown at checkout and any reserved stock is released. 4.2 Payments are processed by Fiuu, our licensed payment gateway provider, and are subject to its terms. We do not store your card details. 4.3 An Order may be paid with TES Credit and Referrer Credit, in ringgit, or with a combination of them, as the App allows. Where part of an Order is paid in ringgit, that part must be at least RM 10. Vouchers may reduce the amount of an Order. Points cannot be used to pay for an Order. 4.4 Receipts are issued electronically in the App.
5. Delivery and pickup
Delivery and self-pickup are governed by our Shipping and Delivery Policy. Risk in products passes to you on delivery or collection.
6. Appointments
6.1 Appointments for services are booked through the App or at an outlet and are confirmed by TES. 6.2 You may reschedule or cancel up to 24 hours before the appointment. Later cancellations and no-shows may incur a fee or forfeit any deposit or prepaid session. 6.3 You must disclose relevant health conditions before a session. Our staff may decline or stop a service where they consider it unsuitable.
7. Membership programme and Tiers
7.1 Every Member starts at the Normal Tier. VIP status is granted according to the criteria published in the App or at TES's discretion. Distributor status is granted only under a signed Distributor Agreement. 7.2 Benefits attached to a Tier (including Points rates and pricing) may be changed by TES on reasonable notice. Tier status may be reviewed and changed by TES in accordance with the published criteria.
8. TES Credit
8.1 TES Credit is a prepaid, closed-loop store credit for use only with the Services. It is not money, an e-wallet or a deposit. 8.2 TES Credit cannot be withdrawn, cashed out, transferred to another person or exchanged for cash, and earns no interest. 8.3 TES Credit is recorded in whole credits. It is bought through TES Credit packages paid in ringgit through the App, at the rate shown in the App, and a package may include bonus credit. Each product and service shows its price in TES Credit. 8.4 TES Credit packages are non-refundable except where required by law or where TES is unable to provide the Services. 8.5 TES Credit does not expire. 8.6 We may reverse credit posted in error or obtained through fraud.
9. Points
9.1 Points are earned on eligible paid Orders at the rate shown in the App and may be exchanged only for the gifts listed in the App's redemption catalogue. Redemption gifts are not for sale and cannot be bought with ringgit or TES Credit. 9.2 Points have no cash value, cannot be sold or transferred, and expire 12 months after they are earned. Points earned on an Order are reversed if the Order is refunded or cancelled. 9.3 A redeemed gift must be collected within the period shown in the App. If it is not collected in time, the Points are returned to your account.
10. Distributor Programme and Referrer Credit
10.1 The Distributor Programme is open only to Members whom TES has approved as Distributors under a Distributor Agreement. Where these Terms and the Distributor Agreement differ, the Distributor Agreement prevails. 10.2 A Distributor may share a personal referral code. Where a new Member registers with that code, TES may credit the Distributor with Referrer Credit calculated as a percentage of the eligible value of that Member's paid Orders, as set out in the Distributor Agreement. Referrer Credit is calculated on direct referrals only. 10.3 Referrer Credit is confirmed after the period for reporting a damaged or faulty item and is reversed if the related Order is refunded or cancelled. 10.4 Referrer Credit may be used within the App in the same way as TES Credit. Any settlement of Referrer Credit outside the App is made solely by TES under the Distributor Agreement, at the times and subject to the conditions set out there. The App does not provide any withdrawal, cash-out or bank-transfer function. 10.5 Distributors are independent and are not employees or agents of TES. TES gives no guarantee of any level of Referrer Credit or income. Distributors are responsible for their own taxes. 10.6 Self-referral, misleading promotion of the Services, medical claims, or manipulation of the programme will result in suspension or termination and forfeiture of unconfirmed Referrer Credit.
11. Vouchers and promotions
Vouchers are subject to the validity period, usage limits and Tier eligibility stated on the voucher. They have no cash value and may not be combined unless stated.
12. Refunds and returns
Refunds and returns are governed by our Refund and Return Policy. Nothing in these Terms limits your rights under the Consumer Protection Act 1999.
13. Health and wellness disclaimer
13.1 TES provides wellness and relaxation services and products. They are not medical treatments and are not intended to diagnose, treat, cure or prevent any disease. Nothing provided by TES is medical advice.
13.2 Consult a medical professional before using the Services if you are pregnant, have an implanted medical device, a heart condition, cancer, acute inflammation or any other serious condition, or are unsure whether the Services are suitable for you. [client's professional to confirm contraindications]
14. Acceptable use
You must not misuse the Website or App, attempt to gain unauthorised access, interfere with their operation, scrape content, or use them for unlawful purposes.
15. Intellectual property
All content, trade marks (including THZ International and TES marks), designs and software are owned by or licensed to TES. You may not copy or use them without written permission.
16. Third-party services
The Services rely on third parties including Fiuu (payments), courier companies, Apple and Google (app distribution and notifications), and hosting providers. Their availability is outside our control.
17. Liability
17.1 To the extent permitted by law, TES is not liable for indirect or consequential loss, or for loss arising from events outside our reasonable control. 17.2 Our total liability for any Order is limited to the amount paid for that Order, except where liability cannot be limited by law. 17.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or any liability that cannot be excluded under Malaysian law.
18. Suspension, termination and account deletion
18.1 You may delete your account in the App at any time. Unused TES Credit, Points and Referrer Credit are forfeited on deletion except where the law provides otherwise or the Distributor Agreement states otherwise; we will tell you before you confirm. 18.2 We retain transaction records after deletion as described in the Privacy Policy.
19. Changes to these Terms
We may update these Terms. Material changes are notified in the App or by email and take effect on the stated effective date. Continued use after that date is acceptance of the updated Terms; the App will ask you to accept a new version.
20. Governing law and disputes
These Terms are governed by the laws of Malaysia. Disputes are subject to the exclusive jurisdiction of the courts of Malaysia, without prejudice to your right to bring a claim before the Tribunal for Consumer Claims.
21. Contact
TERAHERTZ EXPERIENCE SPACE SDN. BHD. · 52A, Jalan Eco Forest 6/1C, Eco Forest Semenyih, 43500 Semenyih, Selangor · Phone and WhatsApp 012-359 2688